Privacy Policy
Last updated: November 2024
At lume, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, including when you visit our website, submit a contact form, or engage with our services.
By accessing our website and/or submitting your details, you agree to the terms outlined in this Privacy Policy.
Who We Are
lume is a digital marketing agency based in the United Kingdom. For the purposes of this policy, lume is the “data controller” of your personal data, as we are responsible for determining how your information is collected, used, and stored.
Information We Collect
We may collect and process the following information:
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Personal Information: When you fill out a contact form on our website or otherwise engage with us, we may collect personal information, including your name, email address, phone number, business information, and any other details you choose to provide.
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Usage Data: We may collect data about how you interact with our website, including IP addresses, browser type, pages visited, time spent on pages, and other technical data.
How We Use Your Information
We use your information for the following purposes:
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To Provide and Improve Our Services: Your data helps us understand your business needs and customise our marketing services accordingly.
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Marketing Communications: By submitting a contact form on our website, you consent to receive marketing communications from lume. This may include updates, newsletters, promotional offers, or other information relevant to our services. You may opt-out of these communications at any time.
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Website Experience: We use cookies and similar tracking technologies to enhance your experience on our website. Please see our Cookie Policy for more information.
How We Share Your Information
We respect your privacy and will never sell, rent, or share your personal information with third parties for their direct marketing purposes. We may share your information in the following limited circumstances:
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Service Providers: We may share your information with trusted third-party providers who assist us in delivering our services (e.g., email marketing platforms, analytics services), in compliance with data protection regulations.
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Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
Your Rights
Data subjects in the UK have specific rights under data protection laws, including the right to:
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Access the personal information we hold about you
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Request correction of inaccurate data
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Request deletion of your personal information
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Object to our use of your data for marketing purposes
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Request restriction of processing your personal data
To exercise these rights, please contact us at hello@lumemarketing.co.uk. We may need to verify your identity to complete your request.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When no longer required, we will securely delete or anonymise your data.
Security of Your Data
lume takes appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. However, please be aware that no online data transmission is entirely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of external sites, so we encourage you to read their policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, we will revise the “Last updated” date at the top of this page. Significant updates will be communicated to you directly where appropriate.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
lume marketing